If I close iTunes and re-open, or disconnect and re-connect the iPod, the same message appears. However, nothing happens after that message disappears. A message then appears to state it is installing iPod Support. Would you like to download and install it now?" I have clicked on "Download and Install" and the icon appears for the download in the same area as downloading purchases from the iTunes store appears. Since updating to the latest iTunes version, every time I connect the iPod, the message appears, "The software required for communicating with iPods is not installed. I have verified that the iPod's drivers are current and I have run the diagnostic tests suggested by another thread in this forum and there are no indications that the iPod is corrupted. I have a 160 GB iPod Classic that I connect using a cord I know to be good as it is the same cord I use to hook-in to my car for listening to my iPod. I recently updated iTunes to the app version Windows users are now encouraged to obtain from the Microsoft store, version 12.9.3.3. Message "The software required for communicating with iPods is not installed." on a loop My laptop runs the 64-bit version of Windows 10 and all of my system software is up-to-date. Your library and device backups should be unaffected by these steps but there are links to backup and recovery advice should it be needed. Links to the most recent builds are now at the bottom of the page. The further information area has direct links to the current and recent builds in case you have problems downloading, or want to revert to an older version if the current one won't work properly for you at the moment. Review the other boxes and the list of support documents further down the page in case one of them applies. It may also help to temporarily disable any non-Microsoft anti-virus. When reinstalling right click on the downloaded setup file and use run as administrator. The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Failing that you may do better with the old fashioned iTunes setup file.įor general advice see Troubleshooting issues with iTunes for Windows updates. Make sure that your computer is fully updated via Microsoft Update, then try again.
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